If you see error 53 or can‘t update or restore your iPhone or iPad
Follow these steps to get help updating or restoring your iPhone or iPad.
Follow these steps
- Make sure that you have the latest version of iTunes.
- Force restart your device.
- Try to restore your device again.
- If you still see error 53 when you try to restore your device, contact Apple Support. If the restore won’t finish and you see a different error code, learn what to do.
Get help with iOS update and restore errors
Learn how to solve specific iOS update and restore errors.
Find your error number
If you tried the basic steps and still see the error message, click your error number and follow the advanced steps below.
Solve network errors
Errors: 17, 1638, 3014, 3194, 3000, 3002, 3004, 3013, 3014, 3015, 3194, 3200. You might also see these alert messages:
- “There was a problem downloading the software.”
- “The device isn’t eligible for the requested build.”
These alerts mean that your computer is either having difficulty contacting the Apple update server or communicating with your device.
Check your computer for software or settings that might cause communication issues between your computer and Apple or between your computer and your device.
If you still see the error message, check your security software.
Check your security software
Errors: 2, 4, 6, 9, 1611, 9006.
Sometimes security software can stop your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren’t blocking a connection to the Apple servers.
If you still see the error message, check for USB connection issues.
Check your USB connections
Errors: 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650, 2000, 2001, 2002, 2005, 2006, 2009, 4005, 4013, 4014. You might also see a message that includes “invalid response.”
If the USB connection between your device and computer is interrupted, you might not be able to update or restore.
To narrow down the issue, try different equipment:
- Use the USB cable that came with your device, or a different Apple USB cable.
- Plug your cable into a different USB port directly on your computer. Don’t plug it into your keyboard.
- Try a different computer.
- Solve other issues with the USB connection, then with your security software.
If you still see the error message, check for hardware issues.
Check for hardware issues
Errors: 1, 3, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 53, 56, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
Your device or computer might have a hardware issue that stops the update or restore from completing.
- Check that your security software and settings aren’t blocking your device from communicating with the Apple update server.
- Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
- Make sure that your security software and settings are allowing communication between your device and update servers.
- If you still see the error message when you update or restore, contact Apple support.
If you still see the error message, check for outdated or modified software.
Check for outdated or modified software
s: 1015. You might also see the message “The required resource can’t be found.”
These errors might appear if any of the situations below are true:
- Your version of iTunes is out of date. Get the latest version of iTunes, then try to update or restore again.
- Your device has a beta version of iOS.
- You’re trying to install an earlier version of iOS (downgrading).
- Your device has unauthorized modifications to iOS, also called “jailbreaking.”
Use recovery mode to restore your device to the latest version of iOS.
Resolve iOS update and restore errors in iTunes
When you use iTunes to update or restore iOS on your iPhone, iPad, or iPod touch, you might see an error code or alert message. Most of these errors happen because your computer has older versions of software or can’t connect to the server.
Get the latest version of iTunes on your computer.
Update your OS.
Check your computer’s security software.
You might need to update, change, disable, or uninstall software that’s causing an issue.
Unplug extra USB devices.
Keep only your iOS device, keyboard, and mouse plugged in directly to your computer.
Turn off your computer and your device. Then turn them on again.
Update or restore your iOS device again.
Get more help.
If you tried these steps and the error happens again, follow the advanced steps for your error code.
Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Risks are inherent in the use of the Internet. Contact the vendor for additional information. Other company and product names may be trademarks of their respective owners.