Wi-Fi

Do you need to connect to a Wi-Fi network? Are you connected but unable to access web pages? These tips will help get connected and help you resolve the most common Wi-Fi issues.

Join the network

Verify Wi-Fi is enabled and that you are connected to a Wi-Fi network.

Tap Settings > Wi-Fi. If Wi-Fi is off, turn it on by tapping the on/off icon.

Available Wi-Fi networks appears under “Choose a Network…”

Locate and tap the Wi-Fi network you want to join.

Note: If the Wi-Fi network is not displayed on iPad as an available option, it may be a “closed” or “private” network. This requires entering the name to join. See this article for more information.

Verify Password

Some Wi-Fi networks require a password to join. Password-protected Wi-Fi networks are indicated by the padlock icon Padlock icon . If you receive an error while joining a password-protected Wi-Fi network:

  • Type slowly to verify you are entering the correct password.
  • If you cannot tap Join, the password is too short for that Wi-Fi network.
  • If you don’t know the password, check with the Wi-Fi network administrator.
Note: Some Wi-Fi access points or routers may have default passwords. Check the manufacturer’s website for more information.

Check Connection

Check the Wi-Fi signal strength in the status bar or Wi-Fi menu. The more bars the stronger the signal Wi-Fi signal strength indicator .

If you only have a single bar or you still cannot locate your Wi-Fi network:

  • Move closer to the Wi-Fi access point or router.
  • Avoid potential sources of interference that can affect a Wi-Fi signal, such as concrete walls and microwave ovens.

Next, check your connection by using Safari to open a web page.

When using some public Wi-Fi networks, Safari may display a web page that allows you to sign in to use the service. Check this web page for additional information on signing into or subscribing to the Wi-Fi network service at that location.

See this article for more information about using public Wi-Fi networks that require a subscription.

Check the Wi-Fi network

If you have a strong Wi-Fi signal, but still can’t access the Internet, verify the Wi-Fi network you are using.

  • Ensure you are connecting to the correct Wi-Fi network, and not another nearby Wi-Fi network.
  • Check the cable connection to your Wi-Fi access point or router.
  • If you can’t identify your Wi-Fi network due to other networks with similar names nearby, contact the ISP or manufacturer for assistance in naming your Wi-Fi network.

Reset network settings

To reset your network settings, tap Settings > General, then tap Reset > Reset Network Settings.

When the device restarts, try to locate and join the Wi-Fi network again.

Note: If the Wi-Fi network is not displayed on iPad as an available option, it may be a “closed” or “private” network. This requires entering the name to join. See this article for more information.

If you are still having Wi-Fi issues, try the following options:

  • Update your Wi-Fi access point or router firmware; contact your Wi-Fi access point or router manufacturer for more information.