iTunes

When you connect your iPad to your computer, an iPad icon should appear in iTunes in the left column under Devices. But if it doesn’t, this troubleshooting assistant can help.

Other symptoms may include:

  • Computer recognizes your iPad as a camera but it doesn’t appear in iTunes

Update iTunes

Make sure you have the latest version of iTunes. To check for available updates of iTunes on a Mac, go to iTunes > Check for Updates. On Windows, go to Help > Check for Updates.

To install iTunes, you need one of the following operating systems on your computer:

    • Mac: OS X version 10.6 or later
    • PC: Windows 7; Windows Vista; or Windows XP Home or Professional with Service Pack 3 or later

Note: If you are using a 64-bit version of Windows 7, be sure to download the 64-bit version of iTunes.

If your computer does not meet these requirements, you may need to upgrade your software or computer before installing iTunes.

Restart iPad

To restart iPad, first turn iPad off by pressing and holding the Sleep/Wake button until a red slider appears. Slide your finger across the slider and iPad will turn off after a few moments.

Next, turn iPad on by pressing and holding the Sleep/Wake button until the Apple logo appears.

Is iPad not responding? To reset iPad, press and hold the Sleep/Wake button and the Home button at the same time for at least 10 seconds, until the Apple logo appears.

If your device does not turn on or displays a red battery icon, try recharging next.

Recharge iPad

If iPad is very low on power or if the battery is fully depleted, charge iPad using the included AC adapter and Dock Connector to USB cable.

If the iPad’s battery is extremely low on power, the display may remain blank for up to five minutes before a low-battery images appears.

If your iPad displays a low battery image, it can take up to 20 minutes of charging before the iPad will start up. You can press the Home button to check the current charging status.

Check USB connections

Try disconnecting and reconnecting the iPad.

Whenever possible, always connect iPad to a USB port that is built into the computer instead of the keyboard or an external USB hub.

If iPad still doesn’t appear in iTunes, try a different USB port.

Still having USB connection problems? Learn how to further troubleshoot USB connections.

Restart your computer

If you wish to return to this assistant after restarting your computer, first bookmark this page in your browser.

Restart your computer and reconnect iPad. If your issue has not been resolved, use your bookmark to return to this troubleshooting assistant.

Reinstall iTunes (Windows)

For Windows users, it may be necessary to completely uninstall iTunes and then reinstall thelatest version of iTunes. It is not necessary for Mac users to uninstall or reinstall iTunes. For more information, select from the following:

Windows XP | Windows Vista or Windows 7

Third-party software conflicts

Some third-party software (such as security software and anti-virus software) may prevent iTunes from recognizing your iPad. You may have to update your software, adjust software settings, or temporarily disable the software.

In Windows, MSCONFIG is used to troubleshoot conflicting software. For assistance using MSCONFIG, select from the following:

Windows XP | Windows Vista or Windows 7

For assistance with your third-party software, please contact the manufacturer.